In-Game store overcharged me? - Guild Wars Forums

Hiddengecko · Jun 05, 2009, 04:26 AM // 04:26

Yeah, I know these aren't the official forums, but before I go to support or the bank I'd just like to know if I missed some sort of standard protocol.

I purchased EotN today (using a debit card) to celebrate being done with finals. Being a full-time, live-at-home student, I'm pretty close to broke, but I transferred about $40 to chequing before I purchased it. When I decided that I might want to check if I still had enough remaining for a character makeover, I found that I now have somewhere around -$70 in my account. As I checked the amount remaining immediately before purchasing, I'm a little confused. Did the store just charge me multiple times?

The only reason I feel the need to ask is that I've read something about how certain stores place a sort of temporary charge that is removed after a period of days or weeks, although I could be misunderstanding this completely.

Yes, I understand that to anyone with the least bit of financial experience, this is probably a stupid question. Regardless, any advice would be appreciated.

Banane-O-Man · Jun 05, 2009, 04:29 AM // 04:29

Check your buying logs, see if something happened.

Hiddengecko · Jun 05, 2009, 04:34 AM // 04:34

Quote:

Originally Posted by Banane-O-Man

Check your buying logs, see if something happened.

Yeah, I plan to. Unfortunately my bank's crappy site won't let me do that online, so I have to use the phone and wade through 15 minute's worth of mechavoice or grumpy representatives.

Braxton619 · Jun 05, 2009, 07:15 AM // 07:15

Log in your NC Soft account and go to Account options. Go to Billing and see the transaction.

wire dawg · Jun 05, 2009, 09:46 AM // 09:46

check your email that is attached to your ncsoft account when u purchase anything from the ingame store they also send u an email make sure to check bulk or spam email

tommarrow · Jun 05, 2009, 05:25 PM // 17:25

So you put $40 in then when you check later you have $70? Sounds like a good deal to me.

powerslave · Jun 05, 2009, 05:37 PM // 17:37

I'm pretty sure he said -$70, as in, he was overcharged and is now in the red. Talk to your bank as soon as you get a chance.

Hiddengecko · Jun 05, 2009, 10:31 PM // 22:31

Yeah, what I think happened is that the badly coded online store timed out but made the purchase anyway, so when I hit reconnect it did it again.
Then my bank charged me overdraft.

Jun 05, 2009, 04:26 AM // 04:26	#1
Hiddengecko Pre-Searing Cadet Join Date: Jun 2009 Profession: D/W	In-Game store overcharged me? Yeah, I know these aren't the official forums, but before I go to support or the bank I'd just like to know if I missed some sort of standard protocol. I purchased EotN today (using a debit card) to celebrate being done with finals. Being a full-time, live-at-home student, I'm pretty close to broke, but I transferred about $40 to chequing before I purchased it. When I decided that I might want to check if I still had enough remaining for a character makeover, I found that I now have somewhere around -$70 in my account. As I checked the amount remaining immediately before purchasing, I'm a little confused. Did the store just charge me multiple times? The only reason I feel the need to ask is that I've read something about how certain stores place a sort of temporary charge that is removed after a period of days or weeks, although I could be misunderstanding this completely. Yes, I understand that to anyone with the least bit of financial experience, this is probably a stupid question. Regardless, any advice would be appreciated.

Jun 05, 2009, 04:29 AM // 04:29	#2
Banane-O-Man Krytan Explorer Join Date: Jul 2006 Profession: A/	Check your buying logs, see if something happened.

Jun 05, 2009, 07:15 AM // 07:15	#4
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	Log in your NC Soft account and go to Account options. Go to Billing and see the transaction.

Jun 05, 2009, 09:46 AM // 09:46	#5
wire dawg Academy Page Join Date: Oct 2008 Guild: happy guild moor [hgm] Profession: E/	check your email that is attached to your ncsoft account when u purchase anything from the ingame store they also send u an email make sure to check bulk or spam email

Jun 05, 2009, 05:25 PM // 17:25	#6
tommarrow Wilds Pathfinder Join Date: Dec 2005 Guild: Shyft Machine [MYTH] Profession: E/	So you put $40 in then when you check later you have $70? Sounds like a good deal to me.

Jun 05, 2009, 05:37 PM // 17:37	#7
powerslave Academy Page Join Date: Apr 2006 Location: Calgary Canada	I'm pretty sure he said -$70, as in, he was overcharged and is now in the red. Talk to your bank as soon as you get a chance.

Jun 05, 2009, 10:31 PM // 22:31	#8
Hiddengecko Pre-Searing Cadet Join Date: Jun 2009 Profession: D/W	Yeah, what I think happened is that the badly coded online store timed out but made the purchase anyway, so when I hit reconnect it did it again. Then my bank charged me overdraft.